If you’re looking for simple yet complete live chat software without any complications, LiveChat can be a great choice. Their friendly pricing plans and reliability add to the overall nice impression.
If you have more than 2,000 of such active contacts in your Intercom dashboard, you’ll have to pay +$50/mo for every 1,000 additional people. On the other hand, those advanced plans include some outstanding features like lead qualification bots or article smart suggestions. So, it’s definitely something you should think through carefully. I’d say that the only downside to this software is that it’s still just a live chat. For one thing, it’s really difficult to imagine customer service without a decent knowledge base these days. And with LiveChat, you’ll have to look for some other integrations, which is not always the best idea.
- Also, all your chat conversations are automatically stored in a universal inbox enriched with data from HubSpot’s free CRM, giving everyone on your team the context they need to craft the perfect response.
- Rich live chat reports are probably one of the best things about this live chat software.
- HubSpot Live Chat is a free tool, part of HubSpot’s free forever CRM.
- And chat reports on customer satisfaction, team’s overall performance, agents’ activity, busiest hours update in real time.
On top of standard charges, Intercom’s customers are paying additional fees for their active users. If someone left you at least one message during the past 90 days, they’re considered your active contacts.
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The $39/mo plan offers full widget customization and basic reports, while the ‘Business’ plan for $59/mo gives access to all the features without any limits. LiveChat offers three pricing plans if we don’t count in the ‘Enterprise’ one which is only available by request. The basic ‘Starter’ plan costs $19/mo per seat and doesn’t allow you to share files in chat or set your team’s working hours in case you want to automate switching between the online and offline modes.
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What is more, LiveChat offers rich reports on customer satisfaction and team performance including average chat duration, response time, agents’ activity, etc. And the list of 170+ integrations will leave no one cold-blooded. With HubSpot Live Chat, you can easily customize your chat widget to match the look and feel of your brand. You can also create targeted welcome messages for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged. Because HubSpot Live Chat is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on the information you already know about a contact.
Customization settings for the chat widget are rather limited, but you can enhance it with so-called attention grabbers — additional images above your chat box that attract visitors’ attention. And chat reports on customer satisfaction, team’s overall performance, agents’ activity, busiest hours update in real time. Olark’s features include saved responses, custom chat forms, and auto messages.
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However, the real-time visitor list shows you every visitor that is browsing your website at the moment so that you can use your chat widget to reach out to every one of them manually. Not only does it offer one of the richest live chat functionalities out there, but it also allows companies to capture more iOS Data Recovery for Windows leads, nurture them and convert faster into paying customers with all the advanced features. On top of the standard live chat features, knowledge base functionality is included in all subscription plans. Support agents can answer questions with the help of canned responses as well as knowledge base guides right in a chat window. Now, let’s proceed to choosing the best live chat software among hundreds of similar solutions available on the market today.
Also, all your chat conversations are automatically stored in a universal inbox enriched with data from HubSpot’s free CRM, giving everyone on your team the context they need to craft the perfect response. HubSpot Live Chat is a free tool, part of HubSpot’s free forever CRM. Rich live chat reports are probably one of the best things about this live chat software. However, Olark lacks some important widget customization options, especially since the unbranding will cost you as much as $59/mo.